GLS eCom Lab GmbH (Bettermile)

Intelligence That Transforms Operations

Bettermile (GLS eCom Lab GmbH) stands at the forefront of innovation in logistics technology, specializing in empowering express, courier, and parcel delivery organizations to fundamentally evolve their last-mile operations. The last mile—the final step in the delivery process from a transportation hub to the end customer—is notoriously complex and costly, often representing the largest share of the total delivery expense. Bettermile addresses these challenges head-on by offering a geo-based, AI-powered Software as a Service (SaaS) product suite purpose-built for dynamic, multi-constraint, many-stop address processing, routing, and navigation.

Originating from the technology incubator within the GLS Group, one of Europe’s leading parcel logistics providers, Bettermile benefits from deep operational insights and industry expertise. This relationship provides the company with a unique vantage point: it understands logistics challenges not only from a technology perspective but also from the ground realities faced by delivery drivers, dispatchers, and operational managers. Moreover, Bettermile’s backing by IDS plc injects additional resources and strategic support, enabling ambitious scaling and continuous innovation.

The core product suite leverages advanced geospatial intelligence combined with artificial intelligence algorithms to optimize route planning and execution. Unlike traditional route planning tools that rely on static data, Bettermile’s solutions continuously ingest real-time information such as traffic patterns, delivery constraints (time windows, vehicle capacities, legal restrictions), and last-minute order changes. This dynamic approach allows delivery networks to increase productivity by reducing driving distances and idle times, leading to significant cost savings and environmental benefits.

An equally important objective of Bettermile’s technology is to reduce the operational stress experienced by drivers. By providing intuitive apps, real-time route adjustments, and seamless navigation, the company enhances driver experience and safety, which in turn improves retention and service quality. For consignees—the recipients of packages—Bettermile’s real-time tracking and estimated time of arrival (ETA) features create a transparent and enjoyable delivery experience, helping to build trust and satisfaction.

Ultimately, Bettermile envisions transforming depots from mere logistics hubs into data-driven centers of operational excellence. By embedding intelligence at every stage of the last mile, the company aims to redefine how delivery services are planned, executed, and experienced, making last-mile delivery radically better for all stakeholders involved.

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A Culture of Ownership

At Bettermile, culture is not just a buzzword—it’s a foundational pillar that drives the company’s success and innovation. The organization fosters a culture of ownership, where every team member is encouraged and expected to take initiative, accountability, and pride in their work. This culture thrives on empowerment, equality, and a shared commitment to moving the needle rather than simply fulfilling assigned tasks.

Taking ownership at Bettermile means more than managing responsibilities; it involves actively shaping the product, the processes, and the overall direction of the company. Team members are trusted to make decisions, experiment boldly, and learn quickly from both successes and failures. This willingness to embrace calculated risks and iterate rapidly is essential when operating in the fast-paced and inherently uncertain realm of logistics technology.

Diversity and inclusion are also core to Bettermile’s cultural identity. The company brings together over 120 professionals from more than 30 native languages, creating a rich tapestry of perspectives and experiences. This multicultural environment cultivates creativity and innovation, as differing viewpoints challenge assumptions and inspire novel approaches to solving complex problems.

Cross-functional collaboration is a hallmark of the work environment. Whether you are a software engineer, a product manager, a logistics expert, or a data scientist, you are part of tightly integrated teams that co-own their projects end-to-end. This structure breaks down silos and encourages a holistic understanding of the business, enabling faster feedback loops and more effective problem-solving.

For candidates, this culture of ownership implies an expectation to be proactive, independent, and motivated by impact rather than process. It’s a place where you can test ideas, learn on the fly, and contribute directly to the company’s mission. Whether you come from a coding background eager to solve real-world puzzles or a logistics specialist fascinated by technology, Bettermile offers an environment to thrive, grow, and make a difference together.

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What You'll Actually Do

Joining Bettermile means stepping into a role that centers around solving some of the most challenging and dynamic problems in logistics today. Last-mile delivery is a notoriously complex operational domain, involving unpredictable variables such as traffic congestion, customer availability, weather conditions, and last-minute order changes. Your work will focus on harnessing cutting-edge technology to optimize this critical segment of the supply chain.

Depending on your specific position, your contributions might vary but will always involve close collaboration with cross-disciplinary teams and logistics experts. For example:

- Software Engineers and Developers may work on building and refining the “Better Route” driver app. This application is designed to dynamically optimize delivery routes in real time, taking into account multiple constraints such as vehicle capacities, delivery time windows, traffic conditions, and driver breaks. The goal is to not only minimize travel distance and time but also to balance workloads and improve driver satisfaction.

- If you are part of the product or engineering team focused on address intelligence, your work might revolve around the “Better Places” API. This service normalizes, validates, and geocodes delivery addresses from various sources, ensuring high data quality and consistency across the network. Accurate location data is critical for precise routing and timely deliveries, especially in dense urban environments or emerging markets where address formats can be highly diverse or inconsistent.

- Another major area of focus is real-time tracking and ETA prediction. Working on these features means developing systems that provide consignees with reliable, real-time updates about their deliveries. This transparency enhances customer satisfaction and reduces inbound inquiries for delivery companies. It also involves integrating data from GPS devices, traffic feeds, and operational systems to continuously refine ETAs and detect potential delays early.

Across all technical roles, there is an emphasis on scalability and high performance. Bettermile’s systems support delivery networks operating in over 20 countries, requiring robust architectures capable of handling vast amounts of data and simultaneous users. Engineers leverage a modern tech stack, including cloud infrastructure, microservices, and API-based integrations, to build flexible and maintainable solutions.

Beyond technical development, you will regularly engage with logistics experts and operational stakeholders to translate real-world signals into actionable insights. This collaboration ensures that the software solutions are grounded in practical needs and can adapt to the evolving challenges of last-mile delivery. The goal is to surface risks and anomalies early, automate routine decision-making, and maintain consistent service quality across different geographies and customer segments.

In short, your role at Bettermile is a blend of technical innovation, operational understanding, and user-centric design, all aimed at improving the efficiency and experience of last-mile logistics on a global scale.

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Compensation & Benefits

Bettermile recognizes that attracting and retaining top talent requires more than just an engaging mission—it demands a comprehensive and thoughtful compensation and benefits package that supports employees’ well-being, growth, and work-life balance.

While specific salary figures are not publicly disclosed, the company is known to offer competitive compensation aligned with the tech and logistics markets it operates in. Beyond base salary, the overall package includes a variety of perks and programs designed to enhance the quality of life for employees and their families.

One notable benefit is the company pension scheme, reflecting Bettermile’s commitment to long-term financial security for its workforce. This is particularly valuable in a startup environment, where stability can sometimes be a concern.

For employees with young families, Bettermile provides kindergarten grants, easing the financial burden of childcare and enabling parents to focus on their work with greater peace of mind. This benefit demonstrates the company’s inclusive approach to supporting diverse employee needs and life stages.

The workplace itself is designed to be welcoming and accommodating. The office is pet-friendly and includes a garden area, providing a relaxed atmosphere that helps reduce stress and foster informal collaboration. For many, working alongside pets or having access to green spaces can improve mood and productivity.

Professional development is highly encouraged and supported. Employees have opportunities to attend industry conferences, training sessions, and educational programs, ensuring ongoing growth and skill enhancement. This investment in learning aligns closely with Bettermile’s culture of ownership and continuous improvement.

Flexibility is another key aspect of the benefits package. The company supports flexible working hours and home-office arrangements, negotiated transparently with teams. This flexibility acknowledges the diverse lifestyles and work preferences of employees, enabling them to balance personal responsibilities and professional commitments effectively.

Taken together, these compensation and benefits components create a holistic support system that goes beyond monetary rewards, fostering a healthy, motivated, and engaged workforce.

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The Interview Process

The hiring journey at Bettermile is thoughtfully designed to be transparent, efficient, and engaging, reflecting the company’s respect for candidates’ time and the importance of cultural fit alongside skills.

Typically spanning about 3 to 4 weeks from application to offer, the process balances speed with thoroughness, ensuring that both parties can make informed decisions.

Stage 1: First Chat

The process begins with an initial conversation with the People team (HR and Talent Acquisition). This stage is primarily about alignment—discussing your background, motivations, understanding the role in depth, and clarifying logistical details such as salary expectations, availability, and start dates. It’s a low-pressure opportunity to ask questions and get a feel for Bettermile as an employer.

Stage 2: Skill Check

Next, candidates meet with future teammates and managers to demonstrate relevant skills and experience. Depending on the role, this may involve coding exercises, case studies, problem-solving discussions, or portfolio reviews. The objective is to assess technical competence, problem-solving approach, and how well candidates can apply their expertise to real-world logistics challenges.

Stage 3: Meet the Team

Following the skill assessment, candidates engage in deeper conversations about team dynamics, work methodologies, and communication styles. This stage is crucial for cultural fit, as Bettermile places strong emphasis on collaboration, ownership, and agility. Candidates get to understand daily workflows, project management approaches, and the broader context of their potential role.

Stage 4: Final Interview

The process concludes with a strategic discussion with a member of the Management Team. Here, the focus is on company vision, long-term goals, and how the candidate’s aspirations and values align with Bettermile’s mission. It’s an opportunity for both sides to explore mutual expectations and ensure a strong foundation for future success.

While most interviews occur remotely—reflecting modern hiring practices and Bettermile’s international workforce—candidates shortlisted for key or senior roles might be invited for an in-person visit to the office. This provides a chance to experience the company culture firsthand and meet colleagues face-to-face.

Throughout the process, Bettermile prioritizes clear communication and candidate experience, aiming to make the journey as smooth and informative as possible.

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Why Join / Why Not

Why Join Bettermile:

For professionals passionate about leveraging technology to solve complex, real-world problems, Bettermile offers a unique and compelling opportunity. The company sits at the intersection of logistics and advanced software, delivering tangible impact on global supply chains. Being backed by the GLS Group adds a layer of stability and access to valuable industry knowledge, while the startup-like culture ensures agility, rapid innovation, and room for personal growth.

Joining Bettermile means contributing to a mission that improves the daily lives of millions—whether by reducing drivers’ stress through smarter routes or enhancing consignees’ experiences with reliable delivery updates. The company’s diverse, international team enriches the work environment, fostering collaboration and continuous learning. Employees are empowered to own their projects, innovate boldly, and make meaningful contributions that directly influence the company’s trajectory.

If you thrive in an environment that values speed, creativity, and accountability, and if you are excited by the challenge of optimizing complex logistics systems on a global scale, Bettermile is an ideal fit.

Why Not Join Bettermile:

That said, Bettermile’s culture and operational context may not suit everyone. The company’s emphasis on moving fast and learning quickly can feel intense or chaotic to those who prefer highly structured, predictable environments with clearly defined roles and slower decision-making processes. The complexity inherent in last-mile logistics demands a high tolerance for ambiguity, problem-solving in uncertain conditions, and adaptability to rapidly changing priorities.

Moreover, Bettermile’s focus is firmly B2B and operational rather than consumer-facing. Professionals seeking roles centered on consumer apps, social media, or pure e-commerce might find the domain narrower and more technical than expected. The work involves deep engagement with logistical data, routing algorithms, and enterprise clients, which may be less appealing for those looking for purely front-end or marketing-oriented positions.

In summary, Bettermile is best suited for candidates who are excited by the challenge of transforming logistics through technology, who enjoy ownership and autonomy, and who thrive in a fast-paced and evolving startup environment backed by established industry players.